Products made to order and specially designed (out of stock, specific colour or with options). Otherwise, the product may be returned to the customer, at the customer's expense, or the return may be requalified on the appropriate grounds. The product will have to be turned over in its packing of origin even if this one was opened and will have to be accompanied by all its accessories.ĪTTENTION: Only products with a proven defect when unpacked will be accepted. In case of exchange, Innovacases customer service will generate a return number and a return address to be respected. In the event of non-conformity, the customer must, on receipt of the parcel, make a detailed request or complaint before the second working day following delivery of the parcel.
Items marked "in stock" may be returned in their original packaging within 14 calendar days, provided that customer service is notified in advance. Delivengo - Standard offered (with signature) : 5 - 10 daysĪll our products undergo rigorous quality control. Rest of the World (Australia, Japan, Korea, China, India, Argentina, Brazil etc.)
UPS Express Saver (with signature) : 2 - 5 days Delivengo - Standard offered (with signature) : 4 - 8 days UPS Express Saver (with signature) : 1 - 2 days UPS Standard (with signature) : 2 - 3 days La Poste - Colissimo home (without signature) : 2 - 4 days La Poste - Colissimo - Point relai (with signature) : 2 - 5 days Delivengo - Standard offered (with signature) : 2 - 5 days UPS Express Saver (with signature) : 1 day UPS Standard (with signature) : 1 - 2 days La Poste - Colissimo home (without signature) : 1 - 2 days La Poste - Colissimo post office (with signature) : 1 - 3 days La Poste - Colissimo - Point relai (with signature) : 1 - 3 days Packages are handed over to the carriers on the same day or within 24 hours, depending on the order. Our customers always benefit from the best rates on the market (rates negotiated with each transport company we work with). Paid shipping options vary according to country, city, delivery time and transport company. Free delivery is available to every destination. Our logistics service delivers worldwide (without exception).
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